This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   Who we share information with

·   How to complain

 

Contact details

Post

Parktech, Osprey House, Pegasus Business Park, Castle Donington, Nottingham, DE74 2TQ, GB

 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·   Names and contact details

·   Addresses

·   Gender

·   Payment details (including card or bank information for transfers and direct debits)

·   Transaction data (including details about payments to and from you and details of products and services you have purchased)

·   Usage data (including information about how you interact with and use our website, products and services)

·   Credit history and credit reference information

·   Telematics data and connected car information

·   Information relating to compliments or complaints

·   Website user information

We collect or use the following personal information for information updates or marketing purposes:

·   Names and contact details

·   Addresses

·   Profile information

·   Marketing preferences

·   Purchase or account history

·   Website and app user journey information

·   IP addresses

 

We collect or use the following personal information for research or archiving purposes:

·   Names and contact details

·   Addresses

·   Purchase or client account history

·   Website and app user journey information

·   IP addresses

 

We collect or use the following personal information to comply with legal requirements:

·   Name

·   Contact information

·   Identification documents

·   Any other personal information required to comply with legal obligations

·   Safeguarding information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Addresses

·   Payment details

·   Purchase or service history

·   Photographs

·   Financial transaction information

·   Telematics data and connected car information

·   Location data

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·   Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·   Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o The data is collected by ANPR for the purposes of encouraging compliant parking or for enforcement action of non-compliant instances through contract with the land owner in question where the data is captured.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o The information is used to undertake our contractual processes for our clients. We are able to identify and update the correct person as the status of our processes and inform them of their obligations that our process puts upon them. Once that process is complete we are able to close off any action with the details that we have obtained by communicating them of the completion of the process.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o Collecting information for research enables us to provide analytics to our clients based on the service we are providing to them, and to improve services for both our clients and their visitors.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o The information where required is used for Debt Recovery and civil action where required. The data ensures that those instances can be pursued accurately in linw with UK legislation.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o The data is required to be able to write to and contact members of the public where contract may have been breached, to inform them of their requirements and carry out our contractual task for our clients. This process provides a means of contact for those whose data has been obtained once correspondence has been sent.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

·   Directly from you

·   Regulatory authorities

·   CCTV footage or other recordings

How long we keep information

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Zatpark

This data processor does the following activities for us: Processes ANPR vehicle data and registered owner information.

Others we share personal information with

·   Debt collection agencies

·   External auditors

·   Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113



Website: https://www.ico.org.uk/make-a-complaint